Guarantee

Warranty and Right of Withdrawal

Welcome to the warranty and right of withdrawal page for our products. At LionTechStore, we strive to provide you with a quality experience and exemplary customer service. Here you will find all the necessary information regarding your console's warranty and your right of withdrawal.

Warranty Details

Duration of the Warranty:

  • Our product warranty is 2 years , from the date of purchase.

What the Warranty covers:

  • The warranty exclusively covers manufacturing defects and material problems encountered under normal conditions of use.

What the Warranty does not cover on game consoles:

  • The warranty does not apply to the micro SD card supplied with the console.
  • Data loss, malfunctions or damage related to the micro SD card are not covered.
  • Damage due to misuse, accident or unauthorized modification of the console is excluded from this warranty.

Right of Withdrawal

In accordance with legal provisions, you have the right to withdraw from your purchase within 14 days from the date of receipt of your order.

Terms of Withdrawal:

  1. The right of withdrawal applies to the entire product.
  2. To exercise your right of withdrawal, please contact us by email at storeliontech@gmail.com to inform us of your decision.
  3. Items must be returned in good condition, with all accessories and in their original packaging.

Refund/Exchange:

  • Once the item(s) have been received and inspected, we will either issue a full refund for your purchase or return it as required by law and at the customer's discretion.

Warranty Application Procedure

If you have a problem with your order and wish to claim under warranty, please follow these steps:

  1. Contact our customer service at storeliontech@gmail.com, providing your proof of purchase and a detailed description of the problem encountered.
  2. Our team will guide you through the steps to follow for the return and possible repair of the console, according to the terms of the warranty.

Exclusions and Limitations

The warranty is limited to the terms defined above and does not cover indirect losses or damages. We encourage you to handle your item(s) with care.

If you have any questions, our team is available to assist you. We are committed to providing you with an exceptional experience with our products and after-sales service that meets your expectations.

LionTechStore - To ensure your complete satisfaction and an unparalleled experience.